Refund policy

Return and Refund Policy

At AGLOW INTERNATIONAL, we believe that every pencil stroke, note, and fresh start should bring joy to your workspace. Whether you are stocking up on precision pencils, colorful sticky notes, or clean-erasing rubbers for home, office, or school, your satisfaction is our highest priority. If your order does not meet your expectations, we are here to make things right with a clear, straightforward, and fair return process.

30-Day Return Window

We offer a 30-day return window, meaning you have 30 days after receiving your items to request a return. To be eligible for a standard return:

  • Items must be in their original, unused condition.

  • Stationery items (pencils, sticky notes, erasers) must remain in their original unopened packaging, intact with original bands or boxes.

  • You must provide a valid proof of purchase or receipt associated with your order at wkzawi-am.myshopify.com.

Initiating a Return

  1. Contact Us: Reach out to our support team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Review & Instructions: Once your request is approved, our customer service representative, DORA HOLT, will send you a confirmation email along with detailed return mailing instructions.

  3. Ship the Package: Pack the items securely and ship them to our dedicated return center:

    AGLOW INTERNATIONAL - Returns Department

    2302 LONGMIRE DR APT.S

    COLLEGE STATION, TX 77845

Note: Returns sent back to us without prior communication and approval will not be accepted.

Return Shipping Costs

  • Customer Responsibility: For general returns due to personal preference, change of mind, or accidental order, the customer is responsible for paying return shipping fees. Return shipping charges are non-refundable.

  • Defective or Incorrect Items: If you received damaged, defective, or incorrect stationery items, AGLOW INTERNATIONAL will cover all return shipping fees or issue a direct replacement at zero cost to you.

Damaged, Defective, or Incorrect Goods

Please inspect your order upon receipt. If you discover missing sticky note pads, broken pencil leads upon unboxing, or incorrect item counts, please notify us immediately within 7 days of delivery at [email protected]. Include photos or short videos demonstrating the issue so our team can resolve it swiftly.

Refund Processing

Once we receive and inspect your returned items at our College Station facility, we will send you an email notification confirming receipt and informing you whether the refund has been approved.

  • Approved Refunds: If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days.

  • Processing Delays: Processing times may vary depending on your bank or credit card company. If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us at [email protected].